This policy describes the types of personal data collected when you use our Sites and communicate with Bellecour Vision Clinic by phone, and how your personal data is used, shared and protected. It also explains the choices you have relating to your personal data and how you can contact us. Bellecour Vision Clinic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy information notice and for the purpose you specifically requested.
The entity responsible for the processing of your personal data is
We ask you for certain personal data to provide you with the services you request. For example, when you request to receive communications, book an appointment, or interact with our Sites. We will never share your personal data with a 3rd party without your explicit permission to provide you with access to that service unless we are required to do so by law. We may also collect special category data.
“Special category data” means personal data consisting of information including racial or ethnic origin, religious beliefs genetic data, biometric data, data concerning the health of the individual.
Contact details: including name, email, telephone number and physical address
Personal details: including gender and date of birth
Special category data:
We use the personal data we collect from you in the following ways:
To provide the features of the Sites and Services you request
When you use our Sites, we will use your data to provide the service you have selected. For example, if you request “an information guide”, we will use the contact information you give us to communicate with you about that information guide, event, or news related to the information guide or the services it covers.
To communicate information about our services and other promotional purposes
We use the data to send you personalised communications on services that may be interesting for you.
To operate, improve and maintain our business and services
We may use the data you provide to us to operate our business. For example, when you make a purchase, we may use that information for accounting, auditing and other internal functions. Specifically, we may temporarily store unidentifiable payment details, so we can match payment confirmation. This is only kept for a short period. As another example, we may use data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Sites.
To protect our or others’ rights, property or safety
For general research and analysis purposes
We use data about how our visitors use our Sites and Services to understand customer behaviour or preferences. For example, we may use information about how visitors to BellecourVisionClinic.fr search for and find information to better understand the best ways to organise and present service offerings in any of our communication channels.
We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.
In many cases, your web browser or mobile device platform will provide additional tools to allow you to control when your device collects or shares particular categories of information. For example, your mobile device or web browser may offer tools to allow you to manage cookie usage or location sharing. We encourage you to familiarise yourself with and use the tools available on your devices.
We are not responsible for the privacy policies of the third-party service providers but do check from time to time that our partners and suppliers are compliant with local privacy and data protection laws and that may include GDPR, PECR, Privacy Shield, and Safe Harbour. We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, spin-off, dissolution or liquidation).
The confidentiality of your personal information is of paramount concern to us and we comply with French data protection law and all the applicable medical confidentiality guidelines issued by professional bodies. Your confidential medical information will only be disclosed to those involved with your treatment or care, or in accordance with French law and guidelines from professional bodies, or for the purposes of clinical audit (unless you object). If you receive services from us and that service transfers to a new provider, we may share your personal and confidential medical information with the new provider. We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure.
Encryption & Security:
We use a variety of security measures, including encryption and authentication tools to maintain the safety of your personal data. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. Appropriate, industry-standard, security measures are in place to protect your data, details are available upon request. This includes the encryption of all data held within our Electronic Medical Records and Practice Management System and a secure physical firewall for the server.
Where it is stored:
The personal data we collect or generate (process) will be stored at a French data centre, in cloud storage. We will never sell your data on, but we may share your data with data recipients for processing purposes only. Some of the data recipients with whom The Company shares your personal data may be located in countries other than the country in which your personal data originally was collected. The laws in those countries may not provide the same level of data protection compared to the country in which you initially provided your data. Nevertheless, when we transfer your personal data to recipients in other countries, including the USA, we will ensure your data is protected as described in this Policy and in compliance with EU General Data Protection (GDPR) regulation and the Privacy and Electronic Communications Regulations (PECR).
Retention of your data:
We have a strict retention schedule that outlines how long we retain data, and this is in line with the original purpose for which the information has been obtained. Please refer above to the Data Minimization section.
Your rights related to your personal data:
You have the right to withdraw your consent with respect to our use of your personal data at any stage for marketing purposes. Bellecour Vision Clinic’s policy is to retain all patient data in order to uphold the medical duty of care. You also have the right to access your data and to modification or deletion, in the event that your data is incorrect or otherwise unlawful. You can request a subject access request, of no charge and Bellecour Vision Clinic will provide all data held within 1 month of the request, where possible. No service Bellecour Vision Clinic use requires the compulsory use of email and you may opt-out of using email services to communicate with us. You can contact us to exercise your rights of access, modification and deletion or to object to the processing of your personal data via the contact details in the Question and Feedback section below or by sending an email to firstname.lastname@example.org.
The Company receives and records information, which may include personal data, from your browser when you use our Sites. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Sites such as click behaviour, purchases and indicated preferences; and (ix) access times and referring URLs. Third parties may also collect information via Sites through cookies, third-party plug-ins and widgets.
These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies. More information on the identity of these third parties and their privacy policies is provided below.
There are generally three categories of cookies used on our Sites.
These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Sites within a single session or, if enabled, from session to session. Performance: These cookies allow us to improve our Sites’ functionality by tracking usage. In some cases these cookies improve the speed with which we can process your request, allow us to remember site preferences you have selected. De-selecting these cookies may result in poorly-tailored recommendations and slow site performance.
Social media and Advertising:
Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data. De-selecting these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.
For a comprehensive and up-to-date summary of every third-party accessing your web browser, we recommend installing a web browser plugin built for this purpose. You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make our Sites more efficient and some of our services will not function properly.
We will obey a valid court order or subpoena if these require us to provide the information that we store to law enforcement authorities or a court of law. We will only do so upon legal scrutiny and confirmation of the validity of such a requirement in the country where we are deemed to provide operate.
If you wish to provide any feedback or if you have questions or concerns, please contact us at email@example.com This is intended to provide and clear, transparent, and GDPR compliant policy.